My computer is running slow, what can I do?

Do some house keeping on the computer
Check if any unnecessary programs are running in the background and stop it
Delete recycle bin files
Do a defrag on HDD’s (Do not do a Defrag on SSD’s)
Make sure all software and drivers are up to date
Upgrade Memory
Upgrade from an HDD to SSD
If the issue persists, consider contacting Fixme PC for help.

How can I troubleshoot network connectivity issues?

Verify that the device you are trying to connect to is powered on and connected to the network.
Check the cables and connections to ensure that they are secure.
Restart the device and router.
Check the IP settings and make sure that they are correct.
Use the ping command to test connectivity to another device on the network.
Check the firewall settings and make sure that they are not blocking the connection.
Check for any available updates for the device’s firmware and drivers.
If the issue persists, consider contacting Fixme PC for help.

How do I update my software?

The process for updating software can vary depending on the device and operating system you are using. Here are some general steps for updating software:
Check for updates: On a computer, go to the software’s website or check for updates within the application. On mobile devices, check for updates in the app store or settings menu.
Download the update: If an update is available, follow the prompts to download and install it.
Restart the device: After the update is installed, restart the device to apply the changes.
Check the version: Verify that the software is now up to date by checking the version number in the application’s settings or help menu.
Note: Some software updates may require your device to be connected to the internet, some may require the device to be plugged into power, and some may require you to have administrative rights on the device.

How do I clear my cache and cookies?

Clearing cache and cookies can help to resolve some issues with webpages loading or behaving incorrectly. Here are the general steps for clearing cache and cookies on a few popular web browsers:
Google Chrome:
Click the three dots in the top-right corner of the browser
Select “More tools” and then “Clear browsing data”
In the “Clear browsing data” window, select “Cached images and files” and “Cookies and other site data”
Choose the appropriate time range and click “Clear data”
Mozilla Firefox:
Click the menu button in the top-right corner of the browser
Select “Options”
Select “Privacy & Security” from the left-hand menu
Scroll down to “Cookies and Site Data” and click “Manage Data”
Select the cookies and cache you wish to clear and click “Remove Selected”
Microsoft Edge:
Click the three dots in the top-right corner of the browser
Select “Settings” and then “Privacy, search, and services”
Under “Clear browsing data”, click “Choose what to clear”
Select “Cookies and other site data” and “Cached images and files”
Click “Clear now”
Note: Clearing cache and cookies will also log you out of websites and clear your browsing history.

How do I connect to the Wi-Fi?

The process for connecting to a Wi-Fi network can vary depending on the device you are using and the operating system. Here are some general steps for connecting to a Wi-Fi network:
Turn on Wi-Fi: On your device, turn on the Wi-Fi feature by going to the settings menu or using the Wi-Fi toggle switch.
Find available networks: In the Wi-Fi settings, your device will scan for available networks. Look for the network name (SSID) of the network you want to connect to, and make sure it is within range.
Connect to the network: Select the network name from the list of available networks, and enter the password if prompted. Some networks may not require a password.
Check the connection: Once connected, your device should show that it is connected to the network and may also show the signal strength. You can also try to open a website or use an app to confirm the connection.
Note: If your device can’t find the network you’re looking for, make sure that the network is in range, and the network is not hidden. Also, check if the network is in the list of available networks, if not you might need to check with the network administrator or the owner of the network for the network name (SSID) and the password.

How do I reset my password?

The process for resetting a password can vary depending on the service or device you are using. Here are some general steps for resetting a password:
Locate the password reset option: This option can typically be found on the login page, in the settings menu, or by visiting the website’s help or support section.
Enter your email or username: When prompted, enter the email or username associated with the account.
Verify your identity: You may be prompted to verify your identity by answering security questions, receiving a verification code via email or text message, or using two-factor authentication.
Create a new password: Once your identity is verified, you will be prompted to create a new password.
Confirm the password reset: Confirm the password reset, by either clicking on a link in your email or by entering a code sent to your email or mobile phone.
Log in with your new password: Once the password is reset, you should be able to log in to the account using your new password.
Note: It’s important to use a strong and unique password for each of your account, and to change them regularly. Also, it’s a good practice to keep your recovery email address and phone number up to date.

What is Bitlocker

BitLocker is a full disk encryption feature included with Microsoft Windows versions starting with Windows Vista. It uses the Advanced Encryption Standard (AES) algorithm with a 128-bit or 256-bit key to help protect your data on your disk drive. BitLocker can also use a Trusted Platform Module (TPM) to help ensure the integrity of the encryption key. BitLocker can be used to encrypt the entire drive, including the operating system and all of the files and folders on the drive. This helps to protect your data if your computer is lost or stolen.

Is it possible to unlock a bit locked drive without a key?

BitLocker is a encryption software built into Windows operating system that can protect your data by encrypting the entire drive. If you have forgotten your BitLocker key and do not have a recovery key, it may not be possible to unlock the drive and access the data without the key. It is recommended to try using the recovery key or contacting the administrator who set up the encryption on the drive to retrieve the key.

How do I setup bitlocker on my Computer?

Setting up BitLocker on your PC is a simple process, here are the steps to do it:
Press the Windows key + X and select Control Panel.
Click on System and Security, then click on BitLocker Drive Encryption.
Select the drive that you want to encrypt, and then click on “Turn On BitLocker“
Choose how you want to unlock your drive at startup. You can use a password, a smart card, or both.
Select the encryption method and the encryption mode. The encryption method can be AES-128 or AES-256, and the encryption mode can be either Full Disk Encryption or Used Disk Space Only.
Choose where to save your recovery key. You can save it to your Microsoft account, save it to a USB drive, or print it out.
Click on “Start encrypting” and then wait for the encryption process to complete. This process may take some time, depending on the size of the drive and the speed of your computer.
Once the encryption process is complete, your drive will be locked and can only be accessed by entering the password or inserting the smart card.
It’s also important to mention that your computer must have a Trusted Platform Module (TPM) version 1.2 or later to use BitLocker.

How do I contact customer support?

You may contact Fixme PC using any of the following details:
Phone: 010 880 7572
Email: support@fixmepc.co.za
WhatsApp: 087 094 1533